Its power to streamline help workflows, increase visibility throughout IT functions, and provide superb shopper support have gained the software amongst our main awards.

Samanage boasts a feature-loaded suite personalized to streamline IT operations, from incident management and asset tracking to know-how base and self-assistance portals. Its intuitive interface and seamless integration abilities make it a beautiful choice for firms in search of to optimize their IT support processes.

We talked to Doron Gordon, founder & CEO of Samanage, and requested him several issues that we hope expose a tad more details on Samanage like a software package and its role in supporting your work.

This certification is granted to products that supply Primarily substantial amount of user knowledge. We evaluated how easy it really is to start working with Samanage And the way effectively-created its interface and characteristics are to facilitate the get the job done approach. Soon after a while used dealing with the software we observed their interface incredibly quick to be aware of.

We examined dozens of feedback from genuine consumers of Samanage and located out 3 consistent favourable items consumers like about this assistance. A person is its user-welcoming UI. “Its user portal is intuitive and straightforward ample for stop buyers,” mentioned Mike, a junior IT administrator from a corporation that employs Samanage on normal foundation.

This push release is made up of ahead-seeking statements regarding SolarWinds’ latest expectations. These ahead-hunting statements contain, with out limitation, references to SolarWinds’ expectations concerning the timing of your closing from the transaction and the addition of your Samanage items into your SolarWinds IT Operations Management portfolio, The expansion on the ITSM market and its capability to cross sell the Samanage products and solutions. These statements aren't guarantees of long run overall performance and so are issue to particular dangers, uncertainties and assumptions that happen to be difficult to forecast.

The Dashboard offers quick insights on all IT-associated incidents across your organization. Values are offered in graphs, metrics, and important effectiveness indicators (KPI) that can help professionals and executives get the large photograph with out scouring through information piles.

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For instance, a missed weekly anti-virus routine maintenance sends off a warning, although a missed quarterly undertaking alerts us that a crucial endeavor is missed and will open our database to doable hacks. Other noteworthy capabilities of Samanage SLA are:

Dilemma Administration: Determine and review the basis brings about of recurring incidents, enabling proactive problem-fixing and preventing long run occurrences.

Possibly Samanaga as a result of supposed demographics, almost all testimonials of this software package System come from Laptop professionals who both at present perform in an IT Office or have eventually during the the latest previous. This is sensible considering that conclude-buyers would not have much use for this sort of method. A handful of evaluations also came from administrators who were being amazed While using the way that Samanage streamlined functions in their companies. Ticket visibility was essentially the most complimented facet of the application by these reviewers. Agents can easily see tickets quickly after they're posted to Samanage's board. Although this may not seem to be a remarkable concern, plainly many people were very impressed with it since their older ITSM platforms were much slower. A couple of evaluations from agents talked about that they hadn't lost a ticket because switching to this System. Which may have something to complete With all the act that it has a tendency to be simpler to produce personalized code for it. A handful of IT pros who had to develop code for his or her firm's operations talked about they felt the API was documented very properly. In addition they appreciated that the initial OCS-NG agent was replaced by a tailor made one built on Ruby. Anyone who has to maintain multiple form of application platform for their spot of business appreciated the fact that the newer Ruby-primarily based agent can gather information and facts from Home windows, OS X and GNU/Linux devices Similarly.

Perhaps the most typical good reviews about Samanage is its dependable buyer support. “We will contact them through chat, email, cellular phone… the options give us plenty of flexibility,” described 1 of numerous content consumers.

Be warned even though, the dashboard is preset to indicate all values; therefore, you’ll invest some time customizing the attributes that you'd like.

A different prevalent dilemma solved by the vendor is superior assistance Value. Gordon stressed The point that Samanage aid workforce is usually readily available to aid its shoppers.

In a very subject of weeks, we were able to streamline our company requests and supply flows by giving Absolutely everyone–the big manager to guidance agents to rank and file across departments–higher visibility in their requests. Similarly, an agent can immediately increase a ticket simply by clicking the “+” button within the interface.